Customer Service
- Shipping & Delivery
- Orders are dispatched using Royal Mail First Class, all UK orders are given free UK delivery, overseas orders are charged based on various factors, a cost can be given via the shopping cart once products have been added.
- Privacy
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We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes:
Name.
Address.
Phone number.
Email address.
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law. We may use technology to track the patterns of behavior of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
- Returns & Replacements
- Our returns policy is simple, if your not happy return the product within 30 days with it's origonal tags for a full refund. We will not pay return postage on any returned goods. However our goods are generally small, lightweight and easy to return.